Overview and Services Rendered

The Technical Services Department is responsible for the provision, maintenance and upgrading of core municipal infrastructure that supports the delivery of basic services. The Department ensures reliable electricity distribution, water supply, sanitation services, road infrastructure maintenance, and the effective implementation of capital projects. Through its technical expertise, infrastructure planning, network maintenance and project execution, the Department plays a central role in enabling sustainable service delivery, economic development and improved living conditions for all municipal residents.

The Department ensures that municipal infrastructure is expanded, upgraded and maintained in accordance with engineering standards, statutory requirements, sector norms and service delivery obligations. It also oversees consumption-related services such as metering, monitoring and loss control to ensure accurate billing and efficient resource usage.

The Department performs the following key functions and services:

1. Energy Services

Services Rendered:

• Operation and maintenance of the municipal electricity distribution network.
• Installation, repair and upgrading of electrical infrastructure (substations, lines, transformers, streetlights).
• Ensuring compliance with electrical safety standards and licensing conditions.
• Attending to power outages, network faults and emergency electrical repairs.
• Street lighting maintenance to support safety and visibility.
• Energy efficiency initiatives, electrification projects and network expansions.
• Supporting reduction of technical and non-technical electricity losses.

2. Water and Sanitation Services

Services Rendered:

• Operation and maintenance of water treatment, storage and distribution systems.
• Ensuring reliable water supply to households, businesses and institutions.
• Maintenance and upgrading of sewer networks, pump stations and wastewater treatment works.
• Responding to water leaks, sewer blockages, burst pipes and sanitation failures.
• Ensuring compliance with Blue Drop, Green Drop and No Drop regulatory standards.
• Water quality monitoring, sampling and reporting.
• Implementation of water conservation and demand management initiatives.

3. Technical Consumption Services

Services Rendered:

• Meter installation, replacement, testing and verification (water and electricity).
• Monitoring of consumption patterns and detection of irregularities.
• Supporting revenue protection initiatives through metering accuracy and loss control.
• Coordinating meter reading schedules and addressing access challenges.
• Providing technical input into billing disputes, consumption investigations and customer queries.
• Ensuring correct configuration and management of prepaid and conventional metering systems.

4. Road Infrastructure Services

Services Rendered:

• Construction, maintenance and rehabilitation of municipal roads.
• Maintenance of stormwater drainage systems, culverts and channels.
• Grading and blading of gravel roads and access routes.
• Patching, resurfacing and pothole repair programmes.
• Road signage installation and maintenance.
• Supporting traffic safety measures through road infrastructure upgrades.
• Coordination with other departments on road access, wayleaves and service crossings.

5. Capital Projects Management

Services Rendered:

• Planning, design and implementation of municipal infrastructure capital projects.
• Coordinating feasibility studies, technical reports and project scoping.
• Managing MIG, WSIG, INEP, BFI and other grant-funded projects.
• Ensuring compliance with engineering standards, procurement processes and project governance.
• Monitoring contractor performance, construction progress and project expenditure.
• Facilitating site inspections, quality assurance and risk mitigation.
• Preparing project close-out reports and ensuring handover to operations.

Summary

The Technical Services Department is the engine of municipal infrastructure development and maintenance. Through its functions—energy, water and sanitation, technical consumption management, roads and stormwater services, and capital project implementation—the Department ensures that essential services are delivered efficiently, sustainably and safely. Its work supports improved living standards, economic growth, and long-term infrastructure resilience across the municipality.

Contact Details and Persons

Municipal Telephone: 053 723 6000